StarzSpins Privacy Policy

At StarzSpins, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access or use our platform at starzspins.com. By completing your StarzSpins casino login and using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before registering an account or making use of any of our features.

Who We Are

StarzSpins is operated by One Touch Exch Co. Ltd, a company registered under number 129024, with its registered address at Trust Company Complex, Ajeltake Road, Marshall Islands MH96960. We hold a valid gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, Licence No. ALSI-202506039-FI2. As the data controller, we are responsible for how your personal data is collected and processed across our platform. If you have any questions about our privacy practices, please contact us at support@starzspins.com.

Information We Collect

When you register and interact with our StarzSpins casino services, we may collect the following categories of personal information:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents for KYC verification purposes
• Proof of address and, where required, source of funds documentation

Financial and Transactional Data

• Payment method details, including card numbers and e-wallet identifiers
• Deposit and withdrawal history, including transaction amounts and timestamps
• Information related to bonus redemption, including any starz spins promo code or starzspins bonus code used during registration or subsequent deposits

Technical and Behavioural Data

• IP address, browser type, and operating system
• Device identifiers and session data
• Pages visited, games played, and time spent on our platform
• Cookies and similar tracking technologies (see our Cookies section below)

How We Use Your Information

We use the data we collect for the following purposes:

• To create and manage your player account and verify your identity in compliance with our KYC and AML obligations
• To process deposits, withdrawals, and bonus claims — including starzspins no deposit bonus offers and reload promotions
• To administer our loyalty programme, track XP points across your account tier, and unlock rewards as you progress
• To detect and prevent fraudulent activity, money laundering, and problem gambling behaviours
• To communicate with you regarding your account, our promotions, and any changes to our terms
• To improve and personalise your experience on our platform
• To comply with applicable legal and regulatory requirements

We will never sell your personal data to third parties for their own marketing purposes. Our commitment at StarzSpins is to use your information responsibly and only to the extent necessary to deliver our services.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to provide you with the services you have requested, including account management and payment processing.
• Legal obligation: We are required by law to perform identity verification, retain transaction records, and report suspicious activity to relevant authorities.
• Legitimate interests: We process certain data to detect fraud, improve our services, and protect the integrity of our platform.
• Consent: Where we rely on your consent — such as for marketing communications — you may withdraw it at any time by contacting our support team.

Cookies and Tracking Technologies

Our StarzSpins platform uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver relevant content. Cookies are small text files stored on your device that help us recognise returning users and maintain session continuity after your starz spins casino login.

We use the following types of cookies:

• Essential cookies: Required for the platform to function properly and cannot be disabled.
• Analytical cookies: Help us understand how players navigate our site so we can improve performance and usability.
• Marketing cookies: Used to track the effectiveness of promotional campaigns, including starz spins promo code campaigns and referral programmes.
• Preference cookies: Store your language, currency, and display preferences across sessions.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Sharing of Your Data

We may share your personal data with the following categories of third parties, but only to the extent necessary and under strict confidentiality obligations:

• Game providers: Partners such as Pragmatic Play, Evolution, NetEnt, Playtech, and others may receive limited session and gaming data to facilitate gameplay and verify high-value wins.
• Payment processors: We share transactional data with payment providers including Visa, Mastercard, Skrill, Neteller, and cryptocurrency networks to process your financial requests.
• Regulatory and law enforcement authorities: We are obligated to disclose information when required by our licensing authority or applicable law.
• KYC and fraud prevention services: Third-party verification providers assist us in confirming your identity and detecting suspicious activity.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations. In most cases, financial records and identity documents are retained for a minimum of five years following account closure. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Depending on your country of residence, you may have the following rights in relation to your personal data:

• The right to access the data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at support@starzspins.com. We aim to respond to all requests within 30 days.

Responsible Gaming and Data Use

We use certain behavioural and transactional data to support responsible gaming practices across our platform. Our StarzSpins team monitors patterns that may indicate problem gambling and may use this information to apply account limits, issue self-exclusion tools, or contact players directly. This processing is carried out in the interest of player safety and forms part of our obligations under our gaming licence.

Security Measures

We apply industry-standard technical and organisational security measures to protect your data from unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised access to your account.

International Data Transfers

As an internationally operating platform, we may transfer your data to servers or third-party service providers located outside your country of residence. In such cases, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Restricted Countries

Our services are not available to residents of a number of restricted territories, including Afghanistan, Iran, the United States, Russia, and others listed in our Terms and Conditions. We do not knowingly collect or process data from individuals in these jurisdictions for the purpose of providing gambling services. If you believe your data has been collected in error, please contact us immediately at support@starzspins.com.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. Continued use of our StarzSpins platform following such notification constitutes your acceptance of the updated terms. We recommend checking this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data at StarzSpins, please do not hesitate to reach out to our support team. We are available 24/7 via live chat on our website or by email at support@starzspins.com. Our support agents are available in English and German to assist you.